With the changing face of customer interaction making it increasingly difficult for companies to deliver the levels of service their customers expect, Capgemini’s Customer Interaction Service provides a targeted action plan and estimated gains to drive transformation of your customer interactions.
The Changing Face of Customer Interaction
Analyze, Position and Improve Your Clients’ Omnichannel Interactions
- Revenue growth
- Reduction in the operating cost of customer service
- Enhanced customer satisfaction
A Renowned Reputation for Collaboration
- A qualitative and quantitative assessment of your customer service maturity level via a sectorial data benchmark based on the customer interactions of more than 200 companies.
- An innovative and user-friendly interface to explore your data and better understand your customers’ expectations.
- Recommendations with estimated benefits to personalize your action plan.