World Insurance Report 2015 from Capgemini and Efma
The World Insurance Report 2015 from Capgemini and Efma analyzes the major disruptions Insurers of the Future are likely to face, including: changing demographics, evolving customer demands, technology advancements, and increasing competition and the impact they may have on current business models. Built from Capgemini’s Insurer Capability Maturity Framework, and insights from 165 senior executive interviews, the report maps both current and desired Insurer maturity levels across seven key capabilities and provides a transformation roadmap for insurers to overcome those disruptors.
Featuring data from over 15,500 customers globally, Capgemini’s exclusive Customer Experience Index (CEI) highlights the alarming drop in positive experience levels, driven by Gen Y customers’ high digital expectations, and their detrimental impact on firm revenues. Addressing both life and non-life segments, the World Insurance Report 2015 covers 30 insurance markets across North America, Europe and Asia-Pacific.